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FAQ

What is Southport Cycle Hire ?

The Southport Cycle Hire scheme is a combination of traditional cycle hire shops and automated bike rental stations across Sefton and West Lancashire, providing access to hire bike for residents and visitors 7 days a week.

How can I rent a bike?

Renting a bike is very simple. Either visit one of our rental shops, where you can rent bikes for you and your family (see hire shops page for opening times and other important information).
Alternatively you can also rent a bike from one of our 24 hour automated rental stations. To do this you will need to register on this website through the prices page. Once you've done that, you'll receive a membership number and PIN. Simply key in your membership number and PIN at any of the stations and select a bike to rent. You can return the bike to any station, not just the one you rented it from.
 

What to do if the automated station is full

In this case, lock the bike securely nearby using the combination lock and email (support@hourbike.com) or call on 01704 340025 to end your hire. The bike is your responsibility until you do this.

I've forgotten my PIN

For security reasons you will need to have both your membership number and PIN number. You may change the PIN number to a 4 digit number that is more memorable for you - log into this site with your username and password and you can change your PIN online.

I've forgotten the Bike combination lock code

If you don't have the bike lock code and you need to lock up your bike, you can retrieve the code online through the website or the app. If you are using the website, login using your membership number and PIN, and under My Account (click on your name), go to "external lock code" and the system will show you the combination lock codes for any bikes you have out on rent.

What about Helmets ?

Helmets are not provided as we are unable to guarantee the safety of the helmets provided. We do however encourage cyclists to wear a helmet where possible.

A bike is damaged

If you find a bicycle that is damaged please tell us. If you have time it is useful if you can turn the saddle sideways to indicate to other people it is not to be used.

How to open the combination lock

  • Line the four numbers up against the small triangle shapes
  • Push the two big silver shapes TOWARDS the numbers
  • The lock will pop open